Sale Delivery Information
Over the sale period deliveries will be made within 6 working days.
* Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
Standard Delivery Information
Your order will be delivered by Pony Express or DPD.
Cash On Delivery Orders
All Cash on Delivery orders will be delivered by DPD.
Free secure courier delivery on all orders over 2250руб subject to stock, courier area and courier availability.
We also give you the opportunity to order from our UK stock. Delivery times will be longer for these, so please check the message at the checkout where you will be provided with an estimated delivery time.
Also, sometimes the courier might ask for the account holder’s ID to deliver the parcel.
For all deliveries, please allow extra days for delivery during Russian holidays, UK national holidays, weekends and sale time.
We’re sorry that shipping to an alternative address other than the account address isn’t possible. This includes a work address, PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition) via post using the returns label on the reverse of your delivery note.
All returns should be sent via post to:
Warehouse Vladenie 104
Postage must be paid by the sender and will not be refunded by Next. (This does not affect your statutory rights). International orders placed online cannot be returned to a Next Retail Store.
Cash On Delivery Returns
For Cash on Delivery returns, please click here.
Our flexible payment methods mean you can pay by Visa, Mastercard, Maestro, JCB, WebMoney and Yandex Money.
Our friendly, Russian speaking customer service advisor will be happy to assist you: 8 800 2009824. The helpline is open 24 hours a day.
Did you know that we have 22 franchise stores in Russia? Find your nearest Russian store with our easy-to-use store finder.